Six Sigma for Financial Services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
Material type:
TextPublication details: New York : McGraw-Hill ; c2007.Description: xiv, 248 p. : ill. ; 24 cmISBN: - 0071470379 (alk. paper)
- 9780071470377
- 0071470379
- 332.10 22 HAY
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Book | Mukombe Library Open Access Section | 332.10 HAY (Browse shelf(Opens below)) | Available | 7951 | ||
| Book | Mukombe Library Open Access Section | 332.10 HAY (Browse shelf(Opens below)) | Available | 7952 | ||
| Book | Mukombe Library Open Access Section | 332.10 HAY (Browse shelf(Opens below)) | Available | 7953 | ||
| Book | Mukombe Library Open Access Section | 332.10 HAY (Browse shelf(Opens below)) | Available | 1639 |
Includes : Appendix
Includes : Glossary
Includes : Index
Includes bibliographical references (p. 241-242) and index.
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
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