Kabale University Library Catalogue
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Leading the customer experience : inspirational service leadership / Sarah Cook.

By: Material type: TextTextPublisher: Farnham, Surrey, England ; Burlington, VT : Gower, 2015Description: xii, 174 p. ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781472447692 (hardback : alk. paper)
Subject(s): DDC classification:
  • 658.812 COO 23
Contents:
Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.
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Holdings
Item type Current library Call number Status Date due Barcode
Book Mukombe Library Open Access Section 658.812 COO (Browse shelf(Opens below)) Available 12207

Includes bibliographical references (pages 159-162) and index.

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.

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