Evaluating Reference Services : a practical guide /
Whitlatch, Jo Bell.
Evaluating Reference Services : a practical guide / Jo Bell Whitlatch. - Chicago : American Library Association; c2000. - vi, 226 p. ; 23 cm.
Includes : Index
0838907873 (alk. paper) 9780838907870
Reference services (Libraries)--Evaluation.
025.52 / WHI
Evaluating Reference Services : a practical guide / Jo Bell Whitlatch. - Chicago : American Library Association; c2000. - vi, 226 p. ; 23 cm.
Includes : Index
0838907873 (alk. paper) 9780838907870
Reference services (Libraries)--Evaluation.
025.52 / WHI