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Evaluating Reference Services : a practical guide /

Whitlatch, Jo Bell.

Evaluating Reference Services : a practical guide / Jo Bell Whitlatch. - Chicago : American Library Association; c2000. - vi, 226 p. ; 23 cm.

Includes : Index

ISBN: 0838907873 (alk. paper) 9780838907870

Subjects--Topical Terms:
Reference services (Libraries)--Evaluation.

Dewey Class. No.: 025.52 / WHI

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