Leading the customer experience : (Record no. 5159)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01626cam a2200349 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 18491224 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240131082425.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150212s2015 vtu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2015005298 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781472447692 (hardback : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781472447708 (ebook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781472447715 (epub) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Transcribing agency | KABLIB |
| Modifying agency | KABLIB |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 23 |
| Item number | COO |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook, Sarah, |
| Dates associated with a name | 1955- |
| 9 (RLIN) | 12847 |
| 245 10 - TITLE STATEMENT | |
| Title | Leading the customer experience : |
| Remainder of title | inspirational service leadership / |
| Statement of responsibility, etc. | Sarah Cook. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Farnham, Surrey, England ; |
| -- | Burlington, VT : |
| Name of producer, publisher, distributor, manufacturer | Gower, |
| Date of production, publication, distribution, manufacture, or copyright notice | c2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 174 pages ; |
| Dimensions | 25 cm |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes: Bibliographical references (pages 159-162) <br/> Indices ( Pages 163-174) |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 12848 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Leadership. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 9820 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Source of acquisition |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Engineering and Technology Library | Engineering and Technology Library | 31.01.2024 | 658.8 COO | 9011 | 31.01.2024 | 31.01.2024 | Book | |||||||
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 31.01.2024 | 658.8 COO | 9009 | 23.07.2024 | 31.01.2024 | Book | ||||||
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 31.01.2024 | 658.8 COO | 9010 | 23.07.2024 | 31.01.2024 | Book | ||||||
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 31.01.2024 | 658.8 COO | 9012 | 23.07.2024 | 31.01.2024 | Book | Donation |