Thomas, John Clayton. <br/><br/>
Citizen, Customer, Partner :  engaging the public in public management / 
John Clayton Thomas. 
 - London &  N.Y. :  Routledge,  c2012. 
 - xii, 242 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public. 
<br/><br/><label>ISBN: </label>9780765627209 (hardcover : alk. paper) 0765627205 (hardcover : alk. paper) 9780765627216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration--Citizen participation.<br/>Political planning--Citizen participation.<br/>Public relations and politics.
<br/><br/><label>Dewey Class. No.: </label>351  / THO