TY  - BOOK
AU  - Thomas,John Clayton
TI  - Citizen, Customer, Partner: engaging the public in public management 
SN  - 9780765627209 (hardcover : alk. paper)
U1  - 351 23
PY  - 2012///
CY  - London &  N.Y.
PB  - Routledge
KW  - Public administration
KW  - Citizen participation
KW  - Political planning
KW  - Public relations and politics
N1  - Includes bibliographical references and index; Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public
ER  -