TY - BOOK AU - McCaffery,Peter TI - The Higher Education Manager's Handbook: effective leadership and management in universities and colleges SN - 9780815370277 (hardback) U1 - 378.1 23 PY - 2019/// CY - London, New York PB - Routledge KW - Universities and colleges KW - Great Britain KW - Administration KW - Handbooks, manuals, etc KW - Educational leadership KW - Education, Higher N1 - Includes : Appendix; Includes : References; Includes : Index; Introduction: The challenge for higher education managers -- Chapter 1. Knowing your environment -- 1. The change drivers -- 2. The university identity crisis -- 3. The key strategic challenges for universities -- Chapter 2. Knowing your institution -- Chapter 3. Leading your department -- Chapter 4. Leading by example -- Chapter 5. Managing for high performance -- Chapter 6. Developing staff -- Chapter 7. Leading and celebrating diversity -- Chapter 8. Enhancing the student experience -- Chapter 9. Managing change -- Chapter 10. Managing up and managing the "down-side" -- 1. Managing up -- 2. Managing the "down side" -- Chapter 11. Managing yourself ER -