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  <titleInfo>
    <title>Evaluating Reference Services</title>
    <subTitle>a practical guide</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Whitlatch, Jo Bell.</namePart>
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  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ilu</placeTerm>
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    <place>
      <placeTerm type="text">Chicago</placeTerm>
    </place>
    <publisher>American Library Association</publisher>
    <dateIssued>c2000</dateIssued>
    <dateIssued encoding="marc">2000</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>vi, 226 p. ; 23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Jo Bell Whitlatch.</note>
  <note>Includes : Index</note>
  <subject authority="lcsh">
    <topic>Reference services (Libraries)</topic>
    <topic>Evaluation</topic>
  </subject>
  <classification authority="ddc" edition="23">025.52 WHI</classification>
  <identifier type="isbn">0838907873 (alk. paper)</identifier>
  <identifier type="isbn">9780838907870</identifier>
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