TY  - BOOK
AU  - Whitlatch,Jo Bell
TI  - Evaluating Reference Services: a practical guide 
SN  - 0838907873 (alk. paper)
U1  - 025.52 23
PY  - 2000///
CY  - Chicago
PB  - American Library Association
KW  - Reference services (Libraries)
KW  - Evaluation
N1  - Includes : Index
ER  -