Service Quality Management in Hospitality, Tourism, and Leisure / 
Jay Kandampully, Connie Mok and Beverley Sparks, [Editors]. 
 - New York :  Haworth Hospitality Press,  c2001. 
 - xvii, 339 p. :  ill. ;  22 cm. 
<br/><br/> Includes : Index 
<br/><br/>Includes : Bibliographical References  
<br/><br/><label>ISBN: </label>0789007266  0789011417  9780789011411 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Management.<br/>Tourism<br/>Leisure Management.
<br/><br/><label>LC Class. No.: </label> /   
<br/><br/><label>Dewey Class. No.: </label>647.9  / SER