Cook, Sarah,  1955- <br/><br/>
Leading the customer experience :  inspirational service leadership / 
Sarah Cook. 
 - xii, 174 p. ;  25 cm 
<br/><br/>Includes bibliographical references (pages 159-162) and index. 
<br/><br/>Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. 
<br/><br/><label>ISBN: </label>9781472447692 (hardback : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Leadership.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812 COO