Harris, Elaine K. <br/><br/>
Customer service :  a parctical approach/ 
Elaine K. Harris 
 - 6th ed. 
 - Harlow :  Pearson Education Ltd.,   c2014 
 - ii, 193 p. :  ill. ;  28 cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>1292040351 9781292040356 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAR