TY  - BOOK
AU  - Harris, Elaine K.
TI  - Customer service: a parctical approach
SN  - 1292040351
U1  - 658.812 23
PY  - 2014///
CY  - Harlow
PB  - Pearson Education Ltd., 
KW  - Customer service
N1  - includes index
ER  -