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  <titleInfo>
    <title>Customer service management in Africa</title>
    <subTitle>a strategic and operational perspective</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Hinson, Robert (Robert Ebo)</namePart>
    <role>
      <roleTerm type="text">editor.</roleTerm>
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  </name>
  <name type="personal">
    <namePart>Adeola, Ogechi</namePart>
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      <roleTerm type="text">editor,</roleTerm>
    </role>
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  <name type="personal">
    <namePart>Lituchy, Terri R.</namePart>
    <role>
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  </name>
  <name type="personal">
    <namePart>Amartey, Abednego Feehi Okoe</namePart>
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  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nyu</placeTerm>
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    <dateIssued encoding="marc">2020</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <extent>xix, 339 p. ; 25 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility"> Robert Ebo Hinson,  Ogechi Adeola, Terri R. Lituchy, Abednego Feehi Okoe Amartey (editors) </note>
  <note>Includes bibliographical references, index.</note>
  <subject>
    <geographicCode authority="marcgac">fb-----</geographicCode>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <geographic>Africa, Sub-Saharan</geographic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HF5415.5</classification>
  <classification authority="ddc" edition="23">658.812 CUS</classification>
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    <titleInfo>
      <title>Customer service management in Africa</title>
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      <publisher>New York : Routledge, 2020.</publisher>
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    <identifier type="local">(DLC) 2019060075</identifier>
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  <identifier type="isbn">9780429031342</identifier>
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