TY  - BOOK
AU  - Hinson,Robert
AU  - Adeola,Ogechi
AU  - Lituchy,Terri R.
AU  - Amartey,Abednego Feehi Okoe
TI  - Customer service management in Africa: a strategic and operational perspective 
SN  - 9780429031342
AV  - HF5415.5 
U1  - 658.812 23
PY  - 2020///
CY  - New York, NY
PB  - Routledge
KW  - Customer services
KW  - Africa, Sub-Saharan
KW  - Management
N1  - Includes bibliographical references, index
ER  -