000			01530cam a22002654a 4500
999			_c1310 _d1310
003			OSt
005			20200801091638.0
008			110914s2012 nyu b 001 0 eng
020			_a9780765627209 (hardcover : alk. paper)
020			_a0765627205 (hardcover : alk. paper)
020			_a9780765627216
040			_aDLC _cKABLIB _dKABLIB
082	0	0	_a351 _223 _bTHO
100	1		_aThomas, John Clayton. _93796
240			_aengaging the public in public management /
245	1	0	_aCitizen, Customer, Partner : _bengaging the public in public management / _cJohn Clayton Thomas.
260			_aLondon & N.Y. : _bRoutledge, _cc2012.
300			_axii, 242 p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aCitizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.
650		0	_aPublic administration _xCitizen participation. _93797
650		0	_aPolitical planning _xCitizen participation. _93798
650		0	_aPublic relations and politics. _93799
942			_2ddc _cBOOK