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| 999 |
_c3488 _d3488 |
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| 003 | OSt | ||
| 005 | 20210430091247.0 | ||
| 008 | 000224s2001 nyua b 001 0 eng | ||
| 020 | _a0789007266 | ||
| 020 | _a0789011417 | ||
| 020 | _a9780789011411 | ||
| 040 |
_aDLC _cKABLIB _dKABLIB |
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| 050 | 0 | 0 |
_a _b |
| 082 | 0 | 0 |
_a647.9 _223 _bSER |
| 245 | 0 | 0 |
_aService Quality Management in Hospitality, Tourism, and Leisure / _cJay Kandampully, Connie Mok and Beverley Sparks, [Editors]. |
| 260 |
_aNew York : _bHaworth Hospitality Press, _cc2001. |
||
| 300 |
_axvii, 339 p. : _bill. ; _c22 cm. |
||
| 500 | _aIncludes : Index | ||
| 504 | _aIncludes : Bibliographical References | ||
| 650 | 0 |
_aHospitality Management. _99209 |
|
| 650 | 0 |
_aTourism _99210 |
|
| 650 | 0 |
_aLeisure Management. _99211 |
|
| 700 | 1 |
_aKandampully, Jay. _99212 |
|
| 700 | 1 |
_aMok, Connie, _99213 _eEditor. |
|
| 700 | 1 |
_aSparks, Beverley A. _99214 _eJoint Editor. |
|
| 856 | 4 | 2 | _u |
| 942 |
_2ddc _cBOOK |
||