| 000 | 01626cam a2200349 i 4500 | ||
|---|---|---|---|
| 001 | 18491224 | ||
| 003 | OSt | ||
| 005 | 20240131082425.0 | ||
| 008 | 150212s2015 vtu b 001 0 eng | ||
| 010 | _a 2015005298 | ||
| 020 | _a9781472447692 (hardback : alk. paper) | ||
| 020 | _z9781472447708 (ebook) | ||
| 020 | _z9781472447715 (epub) | ||
| 040 |
_aDLC _beng _cKABLIB _dKABLIB |
||
| 042 | _apcc | ||
| 082 | 0 | 0 |
_a658.8 _223 _bCOO |
| 100 | 1 |
_aCook, Sarah, _d1955- _912847 |
|
| 245 | 1 | 0 |
_aLeading the customer experience : _binspirational service leadership / _cSarah Cook. |
| 264 | 1 |
_aFarnham, Surrey, England ; _aBurlington, VT : _bGower, _cc2015. |
|
| 300 |
_axii, 174 pages ; _c25 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes: Bibliographical references (pages 159-162) Indices ( Pages 163-174) | ||
| 505 | 0 | _aAcknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. | |
| 650 | 0 |
_aCustomer services. _912848 |
|
| 650 | 0 | _aLeadership. | |
| 650 | 0 |
_aCustomer relations. _99820 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBOOK |
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| 999 |
_c5159 _d5159 |
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