Kabale University Library Catalogue
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Citizen, Customer, Partner : engaging the public in public management / John Clayton Thomas.

By: Material type: TextTextPublication details: London & N.Y. : Routledge, c2012.Description: xii, 242 p. ; 24 cmISBN:
  • 9780765627209 (hardcover : alk. paper)
  • 0765627205 (hardcover : alk. paper)
  • 9780765627216
Uniform titles:
  • engaging the public in public management /
Subject(s): DDC classification:
  • 351 23 THO
Contents:
Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.
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Holdings
Item type Current library Call number Status Date due Barcode
Book Education Library Open Access Section 351 THO (Browse shelf(Opens below)) Available 6409

Includes bibliographical references and index.

Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.

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