Customer service management in Africa : (Record no. 6274)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01306cam a2200349 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 21350977 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260708154253.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m |o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200102s2020 nyu ob 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2019060076 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780429031342 |
| Qualifying information | (ebk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9780367143374 |
| Qualifying information | (hbk) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 21350977 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABLIB |
| Transcribing agency | KABLIB |
| Modifying agency | KABLIB |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 043 ## - GEOGRAPHIC AREA CODE | |
| Geographic area code | fb----- |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 23 |
| Item number | CUS |
| 245 00 - TITLE STATEMENT | |
| Title | Customer service management in Africa : |
| Remainder of title | a strategic and operational perspective / |
| Statement of responsibility, etc. | Robert Ebo Hinson, Ogechi Adeola, Terri R. Lituchy, Abednego Feehi Okoe Amartey (editors) |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, NY : |
| Name of producer, publisher, distributor, manufacturer | Routledge, |
| Date of production, publication, distribution, manufacture, or copyright notice | c2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 339 p. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references, index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Geographic subdivision | Africa, Sub-Saharan |
| General subdivision | Management. |
| 9 (RLIN) | 15978 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hinson, Robert |
| Fuller form of name | (Robert Ebo), |
| Relator term | editor. |
| 9 (RLIN) | 15979 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Adeola, Ogechi, |
| Relator term | editor, |
| -- | author. |
| 9 (RLIN) | 12626 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lituchy, Terri R., |
| Relator term | editor. |
| 9 (RLIN) | 15980 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Amartey, Abednego Feehi Okoe, |
| Relator term | editor. |
| 9 (RLIN) | 15981 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Title | Customer service management in Africa |
| Place, publisher, and date of publication | New York : Routledge, 2020. |
| International Standard Book Number | 9780367143374 |
| Record control number | (DLC) 2019060075 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 08.07.2026 | Purchased | 658.812 CUS | 14886 | 08.07.2026 | 08.07.2026 | Book | |||||
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 08.07.2026 | Purchased | 658.812 CUS | 14884 | 08.07.2026 | 08.07.2026 | Book | |||||
| Dewey Decimal Classification | Mukombe Library | Mukombe Library | Open Access Section | 08.07.2026 | Purchased | 658.812 CUS | 14885 | 08.07.2026 | 08.07.2026 | Book |