Kabale University Library Catalogue
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Citizen, Customer, Partner : engaging the public in public management / John Clayton Thomas.

By: Material type: TextTextPublication details: London & N.Y. : Routledge, c2012.Description: xii, 242 p. ; 24 cmISBN:
  • 9780765627209 (hardcover : alk. paper)
  • 0765627205 (hardcover : alk. paper)
  • 9780765627216
Uniform titles:
  • engaging the public in public management /
Subject(s): DDC classification:
  • 351 23 THO
Contents:
Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.
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Includes bibliographical references and index.

Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.

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