Leading the customer experience : inspirational service leadership / Sarah Cook.
Material type:
TextPublisher: Farnham, Surrey, England ; Burlington, VT : Gower, c2015Description: xii, 174 pages ; 25 cmContent type: - text
- unmediated
- volume
- 9781472447692 (hardback : alk. paper)
- 658.8 23 COO
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Book | Engineering and Technology Library | 658.8 COO (Browse shelf(Opens below)) | Available | 9011 | |
| Book | Mukombe Library Open Access Section | 658.8 COO (Browse shelf(Opens below)) | Available | 9009 | |
| Book | Mukombe Library Open Access Section | 658.8 COO (Browse shelf(Opens below)) | Available | 9010 | |
| Book | Mukombe Library Open Access Section | 658.8 COO (Browse shelf(Opens below)) | Available | 9012 |
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| 658.562 FEO Juran's quality management and analysis / | 658.562 FEO Juran's quality management and analysis / | 658.562 FEO Juran's quality management and analysis / | 658.8 COO Leading the customer experience : inspirational service leadership / | 658.85 KUE Kuesel on Closing Sales / | 660.2 SIN Coulson & Richardson's chemical engineering / | 660.28 PET Plant Design and Economics for Chemical Engineers / |
Includes: Bibliographical references (pages 159-162)
Indices ( Pages 163-174)
Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.
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