Leading the customer experience : inspirational service leadership / Sarah Cook.

By:

Cook, Sarah, 1955-

Material type: Text

TextPublisher: Farnham, Surrey, England ; Burlington, VT : Gower, c2015Description: xii, 174 pages ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781472447692 (hardback : alk. paper)

Subject(s):

DDC classification:

658.8 23 COO

Contents:

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	Engineering and Technology Library	658.8 COO (Browse shelf(Opens below))	Available	9011
Book	Mukombe Library Open Access Section	658.8 COO (Browse shelf(Opens below))	Available	9009
Book	Mukombe Library Open Access Section	658.8 COO (Browse shelf(Opens below))	Available	9010
Book	Mukombe Library Open Access Section	658.8 COO (Browse shelf(Opens below))	Available	9012

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Includes: Bibliographical references (pages 159-162)
Indices ( Pages 163-174)

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